Return Policy

Return Period

For web development services, clients may request a refund or cancellation within 14 days of the initial service agreement, provided that no substantial work has been completed. Once development work has commenced and reached a significant milestone, different terms may apply as outlined in your specific service agreement.

If you are not satisfied with our services, please contact us as soon as possible to discuss your concerns. We are committed to working with you to resolve any issues and ensure your satisfaction.

Conditions for Returns and Refunds

Refund eligibility depends on the stage of the project and the work completed. For projects in the initial planning or design phase, full or partial refunds may be available if you cancel before development begins.

For projects where development work has been completed, refunds will be calculated based on the work performed and materials delivered. Any custom code, designs, or content created specifically for your project may be retained by us or provided to you, depending on the circumstances.

To be eligible for a refund, you must contact us in writing within the specified return period and provide a clear explanation of your reason for cancellation.

Return Shipping Costs

As we provide digital services and web development work, there are typically no physical products to return. However, if any physical materials were provided as part of your service, return shipping costs will be your responsibility unless the return is due to our error or a defective product.

In cases where we have made an error or provided services that do not meet the agreed specifications, we will cover any associated costs for corrections or refunds.

Return Process

To initiate a return or request a refund, please contact us using the contact information provided below. Include your project details, the reason for your request, and any relevant documentation.

We will review your request and respond within 5 business days. If your request is approved, we will process your refund using the same payment method you used for the original transaction, unless otherwise agreed.

Refunds typically take 5-10 business days to process after approval, depending on your payment method and financial institution.

Non-Refundable Items and Services

Certain services and items are non-refundable, including:

• Completed custom development work that has been delivered and accepted
• Third-party services or licenses purchased on your behalf
• Domain name registrations or hosting services already activated
• Services that have been fully completed and delivered according to the original agreement
• Consultation or advisory services that have been provided

If you have questions about whether a specific service is refundable, please contact us before making a purchase or signing a service agreement.

Legal Requirements and General Provisions

This Return Policy is subject to applicable consumer protection laws in Canada, including provincial and federal regulations. Your rights as a consumer may provide additional protections beyond what is outlined in this policy.

If you are located in a jurisdiction with mandatory return or refund rights, those rights will apply in addition to or instead of the terms outlined here, to the extent required by law.

This policy does not affect your statutory rights as a consumer, and nothing in this policy is intended to limit or exclude any rights you may have under applicable law.

Order Cancellation Policy

You may cancel your order or service agreement within the specified cancellation period, typically 14 days from the date of agreement, provided that substantial work has not been completed.

To cancel an order, please notify us in writing as soon as possible. Cancellation requests received after work has commenced may be subject to charges for work already completed, as outlined in your service agreement.

If you cancel an order, we will stop work immediately upon receiving your cancellation notice. Any work completed up to that point will be delivered to you, and charges will be calculated based on the work performed.

Refund Procedure

Once your refund request has been approved, we will process the refund to the original payment method used for the transaction. Processing times may vary depending on your payment provider:

• Credit card refunds: 5-10 business days
• Bank transfer refunds: 3-5 business days
• PayPal refunds: 3-5 business days
• Other payment methods: Processing times may vary

You will receive a confirmation email once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact us immediately.

In some cases, we may offer store credit or alternative solutions instead of a direct refund. We will discuss these options with you if applicable.

Contact Information

If you have questions about returns, refunds, or cancellations, or if you need to initiate a return, please contact us:

Reliabledepartme
6 Forest Laneway #712,
Vancouver, BC V6C 3B6
Canada
Phone: +1 647 646 5803
Email: contact@reliabledepartme.world

We are committed to resolving any issues promptly and ensuring your satisfaction with our services.