Privacy Policy

Information We Collect

When you interact with our website or request our web development services, we may collect various types of information to provide and enhance our services. This includes personal details such as your name, email address, phone number, and business information when you contact us or request a quote.

We automatically collect technical information when you visit our website, including your IP address, browser type, device information, operating system, and pages you view. This data helps us understand how visitors navigate our site and enables us to improve user experience and website functionality.

If you submit a contact form or request information about our services, we collect the information you provide, including your name, email address, phone number, and any message content you include.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide quotes for web development projects, communicate about your project requirements, and deliver our services. Your contact information enables us to schedule consultations, send project updates, and coordinate development work.

We may use your information to send you relevant information about our web development services, special offers, or helpful resources about online business presence, but only if you have provided consent to receive such communications.

Technical information helps us analyze website performance, identify technical issues, improve site functionality, and ensure security. We use this data to optimize user experience and maintain website reliability.

Legal Basis for Processing Data

Under applicable data protection laws, including GDPR, we process your personal information based on several legal grounds. We process data necessary to fulfill contracts when you engage our web development services, with your explicit consent for marketing communications, and to comply with legal obligations.

We also process information based on our legitimate interests in operating our business, improving our services, analyzing website usage, and ensuring website security, while always balancing these interests against your privacy rights.

When we rely on consent as the legal basis, you have the right to withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting business, or serving our clients, such as hosting providers, email service providers, and analytics services.

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose information if required by law, to protect our rights, or to comply with legal processes.

In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity, but your privacy rights will continue to be protected.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption technologies, regular security assessments, and access controls.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

Your Rights and Choices

You have several rights regarding your personal information, including the right to access, correct, update, or delete your data. You can request a copy of the personal information we hold about you, and you may request that we correct any inaccuracies.

You have the right to object to processing of your personal information, request restriction of processing, or request data portability. You may also withdraw consent where we rely on consent as the legal basis for processing.

To exercise these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within a reasonable timeframe.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take steps to ensure that your information receives adequate protection regardless of where it is processed.

When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses approved by data protection authorities to ensure your information is protected.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

For client information, we typically retain data for the duration of our business relationship and for a reasonable period afterward to comply with legal obligations and resolve disputes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Third-Party Services

Our website may use third-party services that collect information about your use of our site. These services include:

• Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to help us measure the effectiveness of our marketing efforts.
• Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website.
• Google Analytics: Analyzes website traffic and user behavior to help us understand how visitors interact with our site and improve user experience.
• Google Maps API: Provides interactive maps and location services when relevant to our services.

These services may use cookies and similar technologies to collect information. Please review their privacy policies to understand how they collect and use information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. For more detailed information about our use of cookies, please see our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after changes are posted constitutes acceptance of those changes.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Reliabledepartme
6 Forest Laneway #712,
Vancouver, BC V6C 3B6
Canada
Phone: +1 647 646 5803
Email: contact@reliabledepartme.world